Privacy Policy

At Exness, we are committed to safeguarding the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services or interact with us. We understand the importance of privacy and are dedicated to maintaining the highest standards of data protection and privacy compliance.

This policy applies to all clients, visitors, and users of Exness’s services, including our website, trading platforms, and other related services. By accessing or using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

We regularly review and update our privacy practices to ensure they meet the latest regulatory requirements and industry standards. If we make any significant changes to this policy, we will notify you through our website or other appropriate means.

Information We Collect

At Exness, we collect various types of information to provide you with the best possible service. This information helps us to understand your needs, improve our offerings, and ensure compliance with legal and regulatory requirements. The types of information we collect include:

1. Personal Information

This includes any information that can be used to identify you as an individual. Examples include:

  • Name: Your full name as provided during registration or account setup.
  • Contact Details: Email address, phone number, and postal address.
  • Date of Birth: To verify your age and identity.

2. Financial Information

To facilitate trading and transactions, we collect financial information such as:

  • Bank Account Details: Information required for deposits and withdrawals.
  • Payment Information: Credit card numbers, billing addresses, and other payment-related details.

3. Transactional Data

This includes data generated from your trading activities, such as:

  • Trading History: Records of your trades, including dates, times, instruments traded, and transaction amounts.
  • Account Balances: Information about your account balances and positions.

4. Technical Data

We collect technical data to improve our website and services, which includes:

  • IP Addresses: To identify the location from which you access our services.
  • Device Information: Details about the devices you use to access our platforms, such as device type, operating system, and browser type.
  • Usage Data: Information about your interactions with our services, including pages visited, links clicked, and features used.

5. Cookies and Tracking Technologies

To enhance your experience and gather insights into user behavior, we use cookies and other tracking technologies. These may include:

  • Session Cookies: To maintain your login status and preferences during your session.
  • Persistent Cookies: To remember your preferences and login details for future visits.
  • Web Beacons: Small graphic files that monitor your use of our website and deliver cookies.

6. Information from Third Parties

We may also receive information about you from third parties, such as:

  • Identity Verification Services: To confirm your identity and comply with regulatory requirements.
  • Marketing Partners: Information from partners that help us to deliver tailored marketing and promotional content.

7. Other Information

Any other information you choose to provide, such as responses to surveys or feedback forms, and any additional data we are required to collect by law.

How We Collect Information

At Exness, we gather information through various methods to ensure we provide the most efficient and tailored service to our clients. Understanding how we collect your information helps you stay informed about our processes and ensures transparency. The main methods of information collection are outlined below:

1. Information You Provide Directly

We collect information that you provide to us directly through several interactions, including:

  • Account Registration: When you create an account with Exness, you provide personal and financial information necessary to establish and manage your account.
  • Forms and Surveys: Information you enter into forms on our website, such as contact forms, surveys, or feedback forms.
  • Customer Support: When you communicate with our customer support team via email, phone, or live chat, we collect information to help resolve your inquiries and improve our services.

2. Information Collected Automatically

Certain data is collected automatically when you use our services. This includes:

  • Usage Data: As you navigate our website and use our trading platforms, we collect information about your activities, such as the pages you visit, the time and date of your visits, and the actions you take.
  • Device Information: We collect data from the devices and applications you use to access our services, including IP addresses, browser types, operating systems, and device identifiers.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing behavior and preferences. This helps us enhance your user experience and deliver personalized content.

3. Information from Third Parties

We may receive information about you from third parties to supplement our records and improve our services. This includes:

  • Identity Verification Services: We use third-party services to verify your identity and comply with regulatory requirements.
  • Marketing Partners: Information from our marketing and advertising partners to better understand your interests and preferences.

4. Information from Publicly Available Sources

In some cases, we may collect information from publicly available sources, such as:

  • Public Databases: Information from public records and databases to verify your identity and ensure compliance with legal obligations.
  • Social Media: Information from your social media profiles, if you choose to link your social media accounts with your Exness account.

5. Information Collected through Our Mobile Applications

When you use our mobile applications, we may collect:

  • Location Data: With your consent, we may collect information about your device’s location to provide location-based services.
  • Mobile Device Data: Information about your mobile device, such as its unique identifier, operating system, and mobile network information.

Use of Collected Information

At Exness, we use the information we collect from you to provide, improve, and personalize our services. We ensure that your data is used responsibly and in accordance with applicable laws and regulations. The primary ways we use your information are outlined below:

1. To Provide and Manage Our Services

We use your information to deliver the services you request and manage your account, including:

  • Account Management: Creating and maintaining your trading account, verifying your identity, and processing transactions.
  • Customer Support: Providing support and resolving any issues you may encounter with our services.

2. For Identification and Authentication

To ensure the security of your account and prevent unauthorized access, we use your information for:

  • Identity Verification: Confirming your identity during account registration and when you request certain services.
  • Fraud Prevention: Detecting and preventing fraudulent activities and ensuring the integrity of our trading platform.

3. For Communication Purposes

We use your contact information to communicate with you about your account and our services, including:

  • Service Updates: Informing you about changes to our services, terms and conditions, and other important updates.
  • Promotional Messages: Sending you marketing communications about our products, services, and promotions (you can opt-out of these communications at any time).

4. To Improve Our Services

We analyze the data we collect to understand how our services are used and to improve their performance and functionality, including:

  • Service Enhancement: Developing new features and improving existing ones to enhance your trading experience.
  • User Experience: Analyzing usage patterns to make our website and trading platforms more user-friendly.

5. For Legal and Regulatory Compliance

We use your information to comply with legal and regulatory obligations, including:

  • Reporting Requirements: Fulfilling our obligations under applicable laws and regulations, such as anti-money laundering (AML) and know your customer (KYC) requirements.
  • Legal Proceedings: Responding to legal requests and preventing harm by complying with legal and regulatory authorities.

6. For Marketing Purposes

With your consent, we use your information to tailor our marketing efforts and provide you with relevant offers, including:

  • Personalized Marketing: Delivering targeted advertisements and marketing communications based on your preferences and trading history.
  • Surveys and Feedback: Conducting surveys to gather feedback on our services and improve our offerings.

7. For Internal Business Purposes

We use your information for internal purposes, such as:

  • Data Analysis: Conducting data analysis and research to understand market trends and improve our services.
  • Business Operations: Managing our business operations, including accounting, auditing, and other internal functions.

8. For Security and Risk Management

We use your information to maintain the security of our services and manage risks, including:

  • Security Monitoring: Monitoring and protecting against security breaches and other malicious activities.
  • Risk Management: Assessing and managing risks to our business and ensuring the stability and security of our trading platforms.

Sharing of Information

At Exness, we are committed to protecting your privacy and ensuring that your information is shared responsibly. We only share your personal information in specific circumstances and with trusted parties, as outlined below:

1. With Affiliated Companies

We may share your information with our affiliated companies for the purpose of:

  • Providing Services: Ensuring the seamless provision of services across different regions and platforms.
  • Internal Business Purposes: Conducting internal business processes such as auditing, data analysis, and research.

2. With Third-Party Service Providers

We engage third-party service providers to perform various functions on our behalf. These may include:

  • Payment Processors: Facilitating deposits and withdrawals, ensuring secure transactions.
  • Identity Verification Services: Verifying your identity to comply with legal and regulatory requirements.
  • Marketing and Advertising Partners: Delivering personalized marketing content and analyzing marketing campaign effectiveness.
  • IT and Security Services: Providing technical support, data storage, and security services to protect your information.

These third-party service providers are contractually obligated to protect your information and use it only for the purposes specified by Exness.

3. With Regulatory and Law Enforcement Authorities

We may disclose your information to regulatory and law enforcement authorities in order to:

  • Comply with Legal Obligations: Meeting our legal and regulatory obligations, such as anti-money laundering (AML) and know your customer (KYC) requirements.
  • Respond to Legal Requests: Responding to subpoenas, court orders, or other legal processes.
  • Protect Rights and Safety: Protecting the rights, property, or safety of Exness, our clients, or others.

4. In Case of Business Transfers

In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred to the new owner. In such cases, we will ensure that your information remains protected and that the new owner continues to adhere to the principles outlined in this Privacy Policy.

5. With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so. This may include:

  • Third-Party Services: Integrating third-party services or applications that you choose to use in conjunction with our services.
  • Marketing Purposes: Sharing your information with partners for marketing purposes if you have opted in to receive such communications.

6. Aggregate and Anonymized Data

We may share aggregate or anonymized data that does not identify you personally with third parties for various purposes, such as:

  • Research and Analysis: Conducting market research and analysis to improve our services.
  • Business Insights: Providing insights into industry trends and user behavior.

Data Security

At Exness, the security of your personal and financial information is of utmost importance to us. We employ a comprehensive range of security measures to protect your data from unauthorized access, misuse, disclosure, alteration, or destruction. Here are the key components of our data security practices:

1. Encryption

We use advanced encryption technologies to protect your data during transmission and storage:

  • Data in Transit: All sensitive data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, ensuring that your information remains confidential and secure.
  • Data at Rest: We encrypt sensitive data stored on our servers using industry-standard encryption algorithms, providing an additional layer of protection against unauthorized access.

2. Access Controls

We implement strict access controls to ensure that only authorized personnel can access your information:

  • Role-Based Access: Access to your data is restricted based on the roles and responsibilities of our employees, ensuring that only those who need to know can access your information.
  • Authentication: We use multi-factor authentication (MFA) to verify the identity of users accessing our systems, adding an extra layer of security to prevent unauthorized access.

3. Security Protocols and Practices

We follow rigorous security protocols and best practices to protect your information:

  • Regular Audits and Assessments: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
  • Security Policies: Our comprehensive security policies govern how we handle and protect your data, ensuring that all employees adhere to the highest security standards.

4. Monitoring and Threat Detection

We continuously monitor our systems for signs of potential security breaches:

  • Intrusion Detection Systems: We use advanced intrusion detection systems (IDS) to monitor network traffic and detect suspicious activities.
  • Real-Time Monitoring: Our security team continuously monitors our systems for unusual activity and responds promptly to potential threats.

5. Data Minimization and Retention

We adhere to the principles of data minimization and retention to ensure that we only collect and retain the information necessary for our business operations:

  • Data Minimization: We collect only the information necessary to provide our services and comply with legal requirements.
  • Data Retention: We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

6. User Responsibilities

While we take extensive measures to protect your information, it is also important for you to take steps to safeguard your data:

  • Strong Passwords: Use strong, unique passwords for your Exness account and update them regularly.
  • Account Security: Keep your account credentials confidential and avoid sharing them with others. Enable two-factor authentication (2FA) for an added layer of security.
  • Device Security: Ensure that your devices are secure by using antivirus software, keeping your operating system and applications up to date, and avoiding the use of public Wi-Fi for sensitive transactions.

7. Incident Response

In the event of a data breach or security incident, we have a robust incident response plan in place:

  • Immediate Action: Our security team will take immediate action to contain and mitigate the impact of the breach.
  • Notification: We will notify affected users and relevant authorities as required by law, providing information about the breach and steps taken to address it.
  • Remediation: We will implement measures to prevent future breaches and continuously improve our security practices based on lessons learned.

Data Retention

At Exness, we are committed to retaining your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, and meet our business needs. Our data retention practices are designed to ensure that your information is managed responsibly and securely throughout its lifecycle. Here are the key principles and practices governing data retention at Exness:

1. Retention Periods

We retain your personal information for varying periods depending on the type of information and the purposes for which it was collected. The general categories and their typical retention periods are as follows:

  • Account Information: Information related to your account, such as your name, contact details, and financial information, is retained for as long as your account is active and for a period after account closure as required by applicable laws and regulations.
  • Transactional Data: Records of your trading activities and transactions are retained for a period mandated by financial regulations, typically ranging from five to seven years.
  • Communication Records: Correspondence with customer support and other communications may be retained for a period necessary to resolve disputes, provide customer service, and comply with legal obligations.

2. Criteria for Determining Retention Periods

The retention periods for different types of information are determined based on the following criteria:

  • Legal and Regulatory Requirements: We retain your information as required by laws and regulations applicable to our business, including financial and tax regulations, anti-money laundering (AML) laws, and know your customer (KYC) requirements.
  • Business Needs: We retain information necessary to provide our services, manage our business operations, and maintain accurate business and financial records.
  • Dispute Resolution and Compliance: We retain information necessary to resolve disputes, enforce our terms and conditions, and comply with legal obligations and requests from regulatory authorities.

3. Secure Deletion and Anonymization

Once the retention period for your information has expired, we take appropriate measures to securely delete or anonymize your data:

  • Secure Deletion: Personal information that is no longer needed is securely deleted from our systems using industry-standard methods to ensure that it cannot be recovered or accessed by unauthorized parties.
  • Anonymization: In some cases, we may anonymize your data so that it can no longer be associated with you. Anonymized data may be retained for analytical and statistical purposes without further notice to you.

4. Your Rights Regarding Data Retention

You have certain rights regarding the retention of your personal information, including:

  • Access: You can request access to the personal information we hold about you and obtain a copy of that information.
  • Correction: You can request corrections to any inaccuracies in your personal information.
  • Deletion: You can request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent (where applicable).
  • Objection and Restriction: You can object to or request the restriction of the processing of your personal information in certain situations.

User Rights and Choices

At Exness, we respect your rights regarding your personal information and provide you with choices to manage how your data is collected, used, and shared. Understanding and exercising your rights helps ensure that your personal information is handled in a way that meets your preferences and complies with applicable laws and regulations. Below are the key rights and choices available to you:

1. Access to Personal Information

You have the right to request access to the personal information we hold about you. This includes:

  • Confirmation: Whether or not we are processing your personal information.
  • Details: The purposes of the processing, the categories of data involved, and the recipients or categories of recipients with whom your data has been shared.
  • Copy: A copy of the personal information we have about you.

2. Correction of Personal Information

You have the right to request corrections to any inaccuracies in your personal information. If you believe that any data we hold about you is incorrect or incomplete, please contact us to have it corrected.

3. Deletion of Personal Information

You have the right to request the deletion of your personal information under certain circumstances, such as when:

  • Purpose Fulfilled: The data is no longer necessary for the purposes for which it was collected.
  • Consent Withdrawal: You withdraw your consent (where applicable) and there is no other legal ground for processing.
  • Objection: You object to the processing and there are no overriding legitimate grounds for the processing.
  • Unlawful Processing: The personal information has been unlawfully processed.

4. Restriction of Processing

You have the right to request the restriction of processing of your personal information in certain situations, such as:

  • Accuracy Dispute: When you contest the accuracy of the personal information, processing will be restricted until the accuracy is verified.
  • Unlawful Processing: When you oppose the deletion of unlawfully processed data and request restriction instead.
  • Legal Claims: When you need the data for the establishment, exercise, or defense of legal claims, and we no longer need it for processing.
  • Pending Objection: When you have objected to processing pending the verification of whether our legitimate grounds override yours.

5. Objection to Processing

You have the right to object to the processing of your personal information for certain purposes, such as:

  • Direct Marketing: You can object to the use of your data for direct marketing at any time.
  • Legitimate Interests: You can object to processing based on our legitimate interests unless we have compelling legitimate grounds for the processing.

6. Data Portability

You have the right to request the transfer of your personal information to another organization or directly to you, in a structured, commonly used, and machine-readable format, where technically feasible. This applies to data processed by automated means and based on your consent or the performance of a contract.

7. Withdrawal of Consent

Where processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

8. Opt-Out of Marketing Communications

You have the choice to opt-out of receiving marketing communications from us:

  • Unsubscribe: Use the unsubscribe link in our marketing emails to opt-out.
  • Contact Us: Contact us directly to update your preferences regarding marketing communications.

9. Managing Cookies and Tracking Technologies

You have control over the use of cookies and tracking technologies:

  • Browser Settings: Adjust your browser settings to refuse cookies or alert you when cookies are being sent.
  • Cookie Consent Tools: Use cookie consent tools available on our website to manage your preferences.

10. Lodging a Complaint

If you believe your rights have been violated, you have the right to lodge a complaint with a supervisory authority, particularly in the country where you reside, work, or where the alleged infringement occurred.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Information” section of this Privacy Policy. We will respond to your request in accordance with applicable laws and regulations, and may require you to verify your identity before we process your request.

Cookies and Tracking Technologies

At Exness, we use cookies and other tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. Understanding how we use these technologies helps you make informed decisions about your privacy and preferences. Below, we explain what cookies and tracking technologies are, how we use them, and how you can manage your preferences.

1. What Are Cookies and Tracking Technologies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They help the website recognize your device and remember information about your visit.

Tracking Technologies include web beacons, pixels, and other similar technologies that are used to track user activity and behavior on websites and email communications.

2. Types of Cookies We Use

We use several types of cookies on our website, each serving different purposes:

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionalities such as security, network management, and accessibility. Without these cookies, some parts of our website may not work correctly.
  • Performance and Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This helps us understand how visitors interact with our site and improve its performance and functionality.
  • Functionality Cookies: These cookies remember choices you make, such as your language preferences or login details, to provide a more personalized experience. They also enable enhanced features and settings tailored to your needs.
  • Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

3. How We Use Cookies and Tracking Technologies

We use cookies and tracking technologies for the following purposes:

  • Improving User Experience: To remember your preferences and settings, making your visits to our website more efficient and personalized.
  • Analyzing Usage: To gather insights into how visitors use our website, helping us improve its design, functionality, and content.
  • Marketing and Advertising: To deliver targeted advertisements based on your interests and measure the effectiveness of our marketing campaigns.
  • Security: To ensure the security of our website and protect against fraudulent activities.

4. Managing Cookies and Preferences

You have control over how cookies are used on your device. Here are some ways to manage your cookie preferences:

  • Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to block or alert you about cookies, delete existing cookies, or configure settings to automatically reject cookies. Please note that disabling cookies may affect the functionality of our website and some services may not work as intended.
  • Cookie Consent Tools: We provide cookie consent tools on our website that allow you to manage your preferences for cookies and tracking technologies. You can accept or reject different categories of cookies according to your preferences.
  • Opt-Out Links: For some cookies used for advertising purposes, you can opt-out directly through the advertising networks’ opt-out mechanisms.

5. Third-Party Cookies

We may also allow third-party service providers to place cookies and use tracking technologies on our website. These third parties include analytics providers, advertising networks, and social media platforms. Third-party cookies are subject to the respective privacy policies of these external services, and we encourage you to review their policies for more information on their practices.

6. Updates to Our Use of Cookies

We may update our use of cookies and tracking technologies from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating this section of our Privacy Policy and indicating the date of the latest revision.

International Data Transfers

At Exness, we operate on a global scale, and as such, your personal information may be transferred to and processed in countries outside of your home country. We are committed to ensuring that your data is protected, regardless of where it is processed. Below, we explain how we handle international data transfers and the measures we take to protect your information.

1. Legal Basis for Data Transfers

We transfer your personal information to countries outside the European Economic Area (EEA) or your home country based on the following legal bases:

  • Consent: When you have given us explicit consent to transfer your data to another country.
  • Contract Performance: When the transfer is necessary for the performance of a contract between you and Exness or for pre-contractual steps taken at your request.
  • Legal Obligations: When the transfer is necessary for important reasons of public interest, to establish, exercise, or defend legal claims, or to protect your vital interests.

2. Adequacy Decisions

Some countries where we transfer your personal information may have been recognized by the European Commission or other relevant authorities as providing an adequate level of data protection. When data is transferred to such countries, it is afforded the same level of protection as within the EEA.

3. Standard Contractual Clauses (SCCs)

For countries that do not have an adequacy decision, we use Standard Contractual Clauses (SCCs) approved by the European Commission as a legal mechanism to ensure that your personal data is protected. SCCs impose contractual obligations on the recipient of the data to ensure they apply appropriate safeguards to protect your information.

4. Binding Corporate Rules (BCRs)

Exness may implement Binding Corporate Rules (BCRs) to ensure that personal data transferred within our group of companies is protected. BCRs are internal policies that have been approved by data protection authorities and provide adequate safeguards for international data transfers.

5. Third-Party Service Providers

When we use third-party service providers to process your personal information in countries outside the EEA or your home country, we ensure that these providers comply with appropriate data protection standards. This includes requiring them to enter into contracts that include Standard Contractual Clauses or other approved transfer mechanisms.

6. Data Security Measures

We take the following measures to protect your personal information during international transfers:

  • Encryption: We use encryption technologies to protect your data during transfer.
  • Access Controls: We implement strict access controls to ensure that only authorized personnel can access your data.
  • Data Minimization: We only transfer the minimum amount of personal data necessary for the specific purpose.

7. Your Rights and Choices

You have certain rights regarding the international transfer of your personal information, including:

  • Right to be Informed: You have the right to be informed about the transfer of your personal data to another country and the safeguards in place.
  • Right to Access: You have the right to request access to the personal information we hold about you and information about how it is processed and transferred.
  • Right to Object: You have the right to object to the transfer of your personal data under certain circumstances.

8. How to Exercise Your Rights

To exercise your rights regarding international data transfers or if you have any questions or concerns, please contact us using the information provided in the “Contact Information” section of this Privacy Policy. We will respond to your request in accordance with applicable laws and regulations and may require you to verify your identity before processing your request.

9. Changes to Our International Data Transfer Practices

We may update our practices regarding international data transfers from time to time to reflect changes in our operations or legal requirements. We will notify you of any significant changes by updating this section of our Privacy Policy and indicating the date of the latest revision.

Changes to the Privacy Policy

At Exness, we are committed to maintaining the privacy and security of your personal information. As part of this commitment, we may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. Below is an explanation of how we handle changes to our Privacy Policy and how we will communicate these changes to you.

1. Regular Review and Updates

We regularly review our Privacy Policy to ensure it remains current and compliant with applicable laws and regulations. Updates may be made to address new legal requirements, changes in our data processing activities, or advancements in technology that impact how we manage your personal information.

2. Notification of Changes

When we make significant changes to our Privacy Policy, we will notify you in a timely manner. Methods of notification may include:

  • Website Notification: Posting an update on our website with a clear notice that the Privacy Policy has been revised.
  • Direct Communication: Sending you an email or other direct communication to inform you of the changes, particularly if the changes significantly affect your rights or the way we handle your personal information.

3. Effective Date of Changes

All changes to our Privacy Policy will be effective as of the date specified in the notice or the updated policy document. The “Last Updated” date at the top of the Privacy Policy will be revised to reflect the date of the most recent changes.

4. Your Continued Use of Our Services

By continuing to use our services after any changes to the Privacy Policy have taken effect, you acknowledge and agree to the updated terms of the Privacy Policy. If you do not agree with the changes, you have the option to discontinue using our services and contact us with any concerns.

5. How to Stay Informed

To stay informed about updates to our Privacy Policy, we encourage you to:

  • Review the Policy Regularly: Periodically review the Privacy Policy on our website to stay updated on how we are protecting your personal information.
  • Check for Notifications: Pay attention to any notifications we send regarding changes to the Privacy Policy.

6. Questions and Concerns

If you have any questions, concerns, or need further information about changes to our Privacy Policy, please contact us using the information provided in the “Contact Information” section of this Privacy Policy. Our team is available to assist you and address any inquiries you may have.

Contact Information

At Exness, we are committed to maintaining transparency and open communication with our clients regarding our privacy practices. If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. Below are the ways you can reach us:

1. Customer Support

Our dedicated customer support team is available to assist you with any inquiries or issues you may have. You can reach our support team through the following channels:

  • Email: [email protected]
  • Phone: +35725008105
  • Live Chat: Available on our website and trading platforms

2. Data Protection Officer (DPO)

If you have specific questions or concerns about data protection or privacy matters, you can contact our Data Protection Officer directly:

  • Email: [email protected]
  • Postal Address: Exness (Cy) Ltd, 1, Siafi Street, Porto Bello, Office 401, Limassol, Cyprus

3. Physical Offices

For any in-person inquiries, you can visit one of our offices. Below are the addresses of some of our key offices:

  • Cyprus Office: 1, Siafi Street, Porto Bello, Office 401, Limassol, Cyprus
  • United Kingdom Office: 107 Cheapside, London, United Kingdom
  • Seychelles Office: 9A CT House, 2nd Floor, Providence, Mahe, Seychelles
  • South Africa Office: Offices 307&308 Third Floor, North Wing, Granger Bay Court, V&A Waterfront, Cape Town, South Africa
  • Curaçao Office: Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao
  • British Virgin Islands Office: Trinity Chambers, P.O. Box 4301, Road Town, Tortola, British Virgin Islands
  • Kenya Office: Courtyard, 2nd Floor, General Mathenge Road, Westlands, Nairobi, Kenya

4. Online Help Center

For detailed information about our services and answers to frequently asked questions, you can visit our Help Center:

  • Help Center: Exness Help Center

5. Social Media

You can also reach out to us through our social media channels for general inquiries and updates:

Trade without borders
Endless opportunities for profitable trading with Exness.